Get in Touch With Us
Got a question about one of our online casino reviews, spotted something that needs updating, or want to flag an issue with how we've ranked a site? We're glad you're here. This page explains the best way to reach Online Casinos and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch with our editorial team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies to do the work for us.
To help us get back to you quickly, it helps to mention what your enquiry relates to upfront — whether that's a specific casino review, a bonus offer, a payment method question, or something else entirely. A clear subject line means your message reaches the right person faster.
What You Can Get in Touch About
- Casino reviews and rankings — Questions about how we've assessed a particular operator, its licensing, or why it sits where it does on our list.
- Bonuses and offers — If a welcome offer, wagering requirement or expiry date looks like it's changed since we last checked, let us know so we can verify it.
- Payments and withdrawals — Enquiries about payment methods, PayID support, deposit limits or processing times covered in our guides.
- Corrections — Licence numbers, RTP figures and terms attached to real-money offers change from time to time. If something looks out of date, we want to hear about it.
- Content suggestions — If there's a topic around Australian online pokies, live dealer games or mobile casino play you'd like us to cover, tell us.
- Partnership or editorial enquiries — Operators or industry contacts wanting to discuss our review process can introduce themselves and explain what they have in mind.
- Responsible gambling concerns — If you or someone you know needs support around gambling behaviour, mention this in your message and we'll point you towards the relevant Australian support services.
How We Handle Enquiries
Every message is read and reviewed by someone on our team before a response is sent. We aim to reply within a couple of working days, though enquiries that need fact-checking against an operator's current terms — such as a bonus offer or licensing status — may take a little longer to confirm properly.
We fact-check the information on this site regularly, and reader feedback is part of that process. If you've noticed a discrepancy between what we've published and what an offshore casino is currently advertising, telling us helps keep our reviews accurate for the next person comparing options.
Before You Write In
A few things are worth checking first, since they answer most common questions without needing to wait for a reply:
- Bonus terms, wagering requirements and maximum cashout limits are usually listed on the casino's own terms page — these can change independently of our reviews, so always confirm directly with the operator before depositing.
- Licensing details and verification links are included in our individual reviews; if you can't locate one, let us know which casino you mean.
- If your question relates to casinos outside the usual licensed offshore options, our guide to Best Non GamStop Casinos 2026 may already cover it.
A Note on Accuracy
We take honesty in our reviews seriously — that includes being upfront about the fact that the casinos we cover operate under offshore licensing rather than an Australian one, and that all figures, bonus values and terms are current only as of the date we last checked them. If something we've published has misled you in any way, or if you've had an experience with a listed operator you think we should know about, we genuinely want to hear it.
Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we look forward to hearing from you.